I was very disappointed in how I was treated in the Reading store today, I am a regular customer to the store and this particular occasion I went in to buy a bracelet for mother's day. I liked the swarovski crystal heart bracelet being displayed at £15. The guy took the code from the window and went to find it, only to come back to tell me that I'm not allowed it at that price, admitting they had changed the prices for the sale which wasn't starting yet. His colleague came to explain to me saying that prices online are different in store and that's the reason for the price difference but she seemed shocked when I said that it was the price in the window. After the guy stood pretending to be helping us by flicking a folder for 15 minutes, i got told I wasn't allowed the bracelet and if I did want it I would have to wait for the sale, but he wouldn't tell me when that was gonna be, I would just have to turn up and hope for the best. I was upset when my boyfriend explained how he used to work in the jewellery industry and they weren't allowed to change sale item price labels until the day. The employee went on to raise his voice telling him that he can do what he wants and that my boyfriend didn't know anything. Other customers looked at us, making us feel humiliated, some of the customers walking out also disgusted in the way we had been treated. We left empty handed and never wanting to step in a store of yours again.