My husband bought a replacement engagement ring for our 30th Wedding Anniversary. I noticed the shank was splitting in several places. I took it to an independent goldsmith as the guarantee had expired. It was 2 years old and an expensive ring. The goldsmith examined it and reported it was a manufacturing fault and advised me to take return it to Warren James. They claim it is not a manufacturing fault and say I need to pay for repair but they can’t guarantee it will last! Have tried to contact CEO, unsuccessfully. Have emailed Customer Services am still awaiting reply.