I was sold a scuffed ring and had extremely bad customer service with rude staff at the Merry Hill Branch and no refund was offered. Instead I had to buy another one spending double my money! The girl who served me accused me of being a liar multiple times when the ring had been tried on by someone else (who is was a gift for) for a matter of seconds - it was too big. Although the value of the ring and its miniscule scuff (something I hadn't even thought to check) wasn't what bothered me. It was the fact I purchased it 3 days prior had a receipt and was told it had clearly been worn and I was a liar. I know for a fact it had not been worn as I was there when the gift was been tried on and when it didnt fit it remained in my possession after. The only other explanation was it was sold damaged -scuffed- and hadn't been checked. In my oppinion they should not hire individuals with such a disgusting attitude towards customer care and quality service. I suggest they train their staff better and think about hiring new better people who deserve to work there. I have tried to contact them through email about the way I was treated and the problem and there is still no response. First and last time buying from this horrendous company! They treat customers like scum at the Merry Hill branch! Do not recommend!