I was visiting my Grandchildren in Bexleyheath, Kent. We were shopping when my young Grandson said, “Grandad, can I show you a chain I am saving up for?” “Sure,” I replied. So, there was I with my two young Grandchildren, looking at the chains through the window of Warren James, as my Grandson excitedly pointed out the exact chain he wanted. Suddenly, a female worker came out of the shop and said in a really aggressive voice, “Can you get away from the glass - I’ve just cleaned it!” We were all absolutely gobsmacked at her attitude and apologised, as we were unaware that we were even touching the glass. As if that wasn’t bad enough, she then rudely reached across the front of us and began cleaning the glass as we continued to 'window shop.’ I emailed Customer Services at Warren James, requesting for my complaint to be escalated to the CEO's Office. I received the following (unsigned) reply instead! Thank you for your email I am sorry that you felt the need to complain, but am grateful that you have taken the time to do so, as a nationwide Jeweller we welcome our customer’s comments and suggestions whether they are complimentary or not so positive. At Warren James we take relationships with our customers seriously and I am disappointed to hear that you were not satisfied with the service you received from the staff at the Bexleyheath store Your comments regarding your visit will be passed on to the store manager. I emailed back as follows: - Could you please ensure my complaint as a whole, is escalated to the CEO's office, for intervention. To be verbally attacked by this awful woman is totally unacceptable and I would be extremely grateful if (as originally requested) my complaint could be escalated. I would also appreciate a contact name in correspondence, so I can see who I am speaking to. I received the following (unsigned) reply: - Thank you for your reply Matters as such are dealt with internally I can assure your comments have been passed on. There are far too many negative reviews on this website. Avoid at all cost and go to a reputable jeweller