Bought a ring from Warren James two weeks ago, when i wore it the next day i could see there was clearly flaws on it, i went on holiday so could only go back to the store tonight, the shop assistant agreed with me it was flawed she then proceeded to get another ring to compare it too and it was the same, she then got her manager who told me the ring was not flawed but that was the design, the design has stones missing? Really, she said she could not doing anything for me and she kept repeating this is the design, she would not exchange it for me for something else and she said they did not give refunds and that i was being to sensitive about the ring, what does that even mean. I told her i would be going to head office but that didnt seem to bother her, if i had the time i would go to trading standards, please do not waste your hard earn cash on this shop, to be honest i think this is what we used to have called a seconds shop years ago as in the merchandise is not up to standard and has flaws so this is why they can sell it at at a reduced price, will never shop there again.