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Jacqueline Berey
Absolutely disgusted with this company Absolutely disgusted with this company. We bought our wedding bands from the Braehead, Glasgow store on 13th October for our wedding on 26th October. The rings were brought home and placed into ring boxes to keep them safe until the day of the wedding, the rings were not worn or taken out of the boxes until the 26th. The day after the wedding my now husband realised that his hands must have been slightly swollen from the heat in the shop when we purchased as the ring was now too loose, so the day after he took off the ring and put it back into the ring box, so that we could take it back to the store and exchange it for a smaller size. Fast forward a week later to today, we visited the Braehead store, with the ring and the receipt, the girl behind the counter said she would just go into the back and check with her manager, literally two seconds later she came back to inform us that the ring couldn't be exchanged as it was scratched and was showing signs of wear!!!!!! We were horrified, I reiterate this ring was worn for no longer than 24 hours at the most!!! In addition the ring is titanium which is supposedly scratch and scuff resistant!!!!!! They also claim that the rings were checked before they were sold to us, which they WERE NOT! But it's ok, the assistant claimed we can sell you a replacement ring!!! How stupid does she think we are, buy another ring from there only to be sold a sub-standard product and then have them claim that it was perfect when it was sold to us!! I don't think so!!! We left the store absolutely furious, and I will NEVER EVER buy from Warren James again. I would not advise anyone to purchase from here, but if you have to make sure you take an eyeglass or magnifying glass with you to ensure you are actually being sold a new product and not a sub-standard one as we clearly were. I am absolutely disgusted and can only describe this store as being a shower of con artists!!!!
5 years ago
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Warren James Jewellers has a 1.8 average rating from 189 reviews

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