I went in Princess Quay to day the 27th November 2019 and saw 2pairs of pierced earrings could not decide which ones to buy for a Christmas present from Warren James I asked to see them but was only showed one pair so I bought those, I went out of the shop and checked the ones I liked in the window again I went back in the shop to the lady was serving some one else and another lady came which I explained I wanted the other earrings in the window. I still had the receipt and earrings in my hand to exchange. The lady said we cant exchange them because I went out the shop, I was shocked and angry because the earrings had not been worn or out of the pouch they was in. I understand fully if I had taken them home then returned the next day but I never. I must have been out that shop a couple of minutes to check the ones in the window and went back in to the shop. I will never go in that shop again. And hope this review will help others because I am so disgusted with the way I was treated.