When I noticed my engagement ring had a diamond missing,I was worried about what could be done,As we didnt have the money to buy a replacement and the fact it was my engagement ring as which was very sentimental and had hoped it could be mended.But I worried myself for nothing as I went into the Hartlepool store and told them one of the diamonds had come out,They examined the ring and said it was a manufacturer's fault,so they ordered me a brand new one. I was without my ring for only a week but now it sits pride and place where it should be.. Cannot praise the staff at the store at all,always helpful and friendly! Only problem I have is I cant go in without coming out with something lol.