Wish I had read the reviews 1st, spent £100 on a ring here but now H.Samuel have to put Warren James's mistake right at an extra cost to us, Warren James are incompetent and customer service ..... Don't make me laugh, once Warren James have your money they don't care about you, tried to get them to sorr their incompetence out but they refused to BUT they will sort their mistake put if we pay them extra and this is after they have got me to email them the receipt, what's the point if they not prepared to sort THEIR mess out. Don't trust them, I've got trading standards involved with this. Mary Burns from customer service has no customer service skills whatsoever