I bought a ring for £1,300. I was not told about exchange and refund policy (as all jewellery shops do). Due to pregnancy, my fingers began swelling and my anniversary is round the corner. So I asked for refund as my size is unavailable & it will take up to 2-3 months to receive a bigger size. Lady at Ilford branch was so rude and was like no refund, did not offer refund on good gesture, just a credit voucher. £1,300 is a lot of money and now I'm being forced to buy things from there. With that money I can go to a better jewellery shop with better policy, staffs and customer service. I even asked her, okay so I will try and buy something but what if I still have a huge amount left, her response was, another credit voucher will be issued to use in he next 6 months...I was surprised. Warren James, it seems like you guys are scammers with your policy in stores and that it differs from policies online. Why do you guys do this?