Well the horror stories are true! Ordered a watch to be delivered today. Wasn't dispatched yesterday so I sent an email last night and contacted them by phone when the lines opened this morning (yes their call centre is as bad as people say) and was told there was a payment problem, even though the money has gone from my bank. I then got a reply to my email to say order is processed and it will be dispatched soon. As this contradicted what I was just told I replied to the email and called up again. After waiting forty minutes I was told yep all was fine now and it would be dispatched tomorrow. Great I thought. I checked my emails and had a reply waiting saying it won't be dispatched as problem with payment!!!! Absolutely shocking service. No one seems to know what they're doing and it seems they just say what they can to get you off the line. I have now asked to cancel my order and had an email to say it has been done. Log back in to account and surprise surprise no it hasn't!!!! Now waiting on the phone yet again to find out what the hell is actually happening. I've been next in the queue for 23 minutes now. Funnily enough they finish soon.. Stick to Amazon or literally anyone else.