Id put a 0 star. I went to hemel Hempstead store today with my two old daughter and 4 year old austic son he was wearing his green sunflower lanyard. I go to waterstone alot as my children love books but today was horrible. As soon as i walked in i was being watched like a hawk ( the store wasnt busy but there where other people in store) i was showing my children the soft toys my daughter took a liking to three dinosaurs (which i DID intend on buying) because my daughter is little she kept dropping one of the dinosaurs instead of asking me if we wanted it they where taken away from my now crying child. We moved on to the books before i could touch a book one of the employees was standing right next to me which made me feel extremely uncomfortable. I understand they have to keep the work space tidy but my children where excited and i would have and did clean up after them but all they did was take our books away in the end the other lady came over and very rudely asked me if i was buying the toys and books i had hold of if not put them back. I was shocked in the end i put everything back as they where rude treat me like a criminal was made to feel like scum. No one else in the store was treat like that. I had about £140 worth of goods I wanted to buy but after that customer service I didnt want it. I asked them for there names Maria and Donna and left the shop with two crying children I hope these two employees get disciplined as an apology isnt going to be good enough.