I bought Star Link system online from West Marine, just a bit under $500. I "chatted" with a customer service rep before buying the item and asked if the item came with all the parts needed to install. "Yes, it is complete for installation". It arrived, and of course the flat panel antenna instructions show that the flat panel is designed to sit on a deck, or the yard, or wherever one won't run over it, or the dogs chew on it or the critters chew and defecate on it. West Marine does not handle the shipping return. I chatted with their help, which was not help. I called and set on hold until my life needed attention. I called the Anderson SC West marine and set on hold until the machine finally said no one was answering. Let's summarize that West Marine's lousy customer service and misleading statements will ensure I remember their name and never buy from them again.