Despite attempting to place an order two days running and putting my correct card number in which has more than adequate funds, the order kept rejecting my card because it needed 12-20 numbers, my card has the correct number but I was told the bank payment has failed. I suggest that this is the worst online experience I have ever had and as I am disabled I use online shopping all the time. My order was for my granddaughters birthday, being sent to her address not mine! i am now placed in a very difficult situation she is a lover of tea despite her youngish age! so this experience will mean nothing will arrive from me on her birthday! thank you very much!