Utterly disappointed by Wiggle. I am an avid runner. I do about an average of 25km per week. I have two pairs of running shoes. My main pair and a rotation pair. I decided to purchase a rotation pair (Hoka Mach 4) from Wiggle. As they had the best deal. But as a runner if you purchase a running shoe, you’ve got to test it before making up your mind on whether to go ahead with it or not. You don’t test it at home for fashion. You run with it on a treadmill or on the road. Which is why companies like Puma, Nike and Hoka give you a whole month of testing before accepting returns if you aren’t happy. I used the Hoka’s for 2 runs and decided it wasn’t for me. Approached Wiggle for an exchange or a refund. They refused point blank stating ‘you’ve used the shoe so we can’t accept. Refer to the t&c’ Now I feel this to be unfair. If you purchase anything online, there should be a no quibble returns policy as you haven’t tested it for the purposes of purchase. In this case, running. Wiggle are irresponsible here and have asked me to approach Hoka. Who’ve asked me to go back to Wiggle. I’ve decided now to approach an ombudsman to advise before taking Wiggle to small claims court for compensation. If you are a runner, my advice is, go to the shop, test it on a treadmill and then purchase. Don’t purchase online with Wiggle.