***AVOID AT ALL COSTS*** This was the single most painful customer experience I've had in my life - my sofa was over 2 months late with zero communication from Willow & Hall, then 3 (3!) failed deliveries because they didn't provide the removable arms I'd paid extra for. At least a 30 minute wait every time I had to call them. Complete waste of my time and money. When the sofa finally was delivered it was visibly damaged from being forced through doors without removable arms, and there is now scratch damage to my floor from careless delivery men. To top it all off, when I asked for compensation they offered...£38 for a sofa that cost over 1k. Sheer contempt for their customers. I cannot emphasise enough - ORDER FROM LITERALLY ANY OTHER PROVIDER, SAVE YOURSELF THE ORDEAL.