I purchased a sofabed during their promotion. They said it would be delivered within two weeks. After three weeks of no communication, I called them to ask about my sofabed. They said they were running late and If I don't hear from them within a week I should call back. Upon no further communication, I called as advised and was told that the sofabed was damaged and could not be delivered anymore but they would find a comparable sofabed or replace it with a made to order one with a 10% discount on the sale price. They said they'd call to let me know which sofabed they'd replace it with in the late afternoon that day. Noone called. I called back and got another customer service rep who let me know all the sofabeds they sold during the promotion were damaged and none of them could not be delivered but they'd either refund or give me a 10% discount on the "full price". This is now after 4 weeks of purchase. She denied ever offering me a replacement sofa or a made to order sofabed. When I contested this they said they'd check and call back. No one called of course but I received an email letting me know that they have no 2 seater sofabeds in stock so they're cancelling the contract and giving me a refund. I don't believe anything they say. I think they had cashflow issues when they sold these sofabeds and scammed people to take their money until they were financially ok. After that, they found an excuse not to deliver the discounted sofas. Never did they call me to inform me on the damage to my sofabed, delivery or lack of stock. Total scammers. I'd stay away. I'd give them 0 stars if I could to protect others.