I ordered a sofa 18 weeks ago, paid £3,500 in full and was quoted 6-8 weeks delivery, in time for Christmas. I have had to continually chase them for an update via email as they don’t answer the phone. Have been told they have a shortage of materials due to them being used in NHS PPE and that they are short staffed due to Covid. They promised a delayed delivery of January but with a few days to go it’s looks likely they will delay again. They are still taking orders on their website, quoting 10-12 weeks delivery, in full knowledge they cannot deliver them. I have emailed them and given them 48 hours to respond or I’m instructing solicitors to sue them for £3,500 plus compensation and cost. Companies like this give small businesses a bad name and dissuade people from going anywhere other than the large companies. It’s a shame. Anyone tempted by their website to order anything should look elsewhere or face disappointment and time lost chasing their order. You will be met with indifference.
3 years ago
Willow & Hall has a
4.7
average rating
from
2,695
reviews
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