Terrible experience with Willow & Hall. Ordered a sofa bed back in September and it arrived 6 months later! There was damage to the feet (since rectified) but the main issue is the nice wool fabric for the cushions have been stuck to a horribly hard backing material which has caused the cushions to have a stiff and cracked appearance which is now permanent and very uncomfortable. I've since been in contact with after sales and continue to try and resolve the issue 4 months further on from receiving the sofa. This should not be an acceptable experience, especially for such an expensive sofa bed.