Appalling customer service!! I have been really appalled by the customer service received by Willow and Hall. They ignore your emails, you spend hours waiting on hold and it just doesn't feel like they care about your experience with them. They have wonderful marketing and lovely products but when things go wrong my experience is their service is awful! After waiting over 6 months for my items to be delivered the ottoman I've received has been made with rusty hinges which are starting to mark the fabric. I've sent emails and photos to Willow and Hall but as of yet have not even received an acknowledgment! I have bought items from Willow and Hall for years as have my family and we've always been impressed but the way they're handling their customer service at the moment is really unacceptable. I have not received a proper apology from anyone or any sign of compensation having spent hours of my time contacting them over the past 4 months try to find out what's been going on with my items and now trying to sort out this problem with the ottoman. I would say - if service is important to you then think twice before placing an order with Willow and Hall.