Customer Service - Zero customer service - zero points. We placed an order on the 11th of February, due to COVID reasons the delivery originally was at 5 weeks was increased to 10-12 weeks, so 10 weeks was 20th April, 12 weeks 4th of May. During this time we have not had one phone call or email giving us any clarification of our order. I have spent hours trying to get through to them asking for clarification, at the beginning of May, when I managed to get through to them they promised to check with the factory and ring me back, guess what no return phone call, so I had to spend another hour on the phone waiting to speak to them, eventually I spoke to a lady who told me that she had spoken to the manufacturer, and that the sofa will finish out of production the week of the 10th of May, and delivery will be the following week the 17th of May, today after another hour telling me that I was sixth in the queue, My wife spoke to them and was told that the sofa would now not be ready until the week of the 24th of May, and possible delivery would be the 7th of June. We explained that our family and grandchildren were due to come and stay with us on the 29th of May, and we have no bed for them, as we had ordered the bed settee in plenty of time. We have not seen our family in over 15 months due to COVID-19. So it means now due to the inefficiency of Willow and Hall, that either we or our children will have to sleep on the floor. This is unacceptable. What annoys me most is that the company Willow and Hall have absolutely NO customer service, not once since the order confirmation on the 9th of February have they been in contact with us either by phone or by email, and I have spent hours chasing them. This is NO way to run a Company especially in the business they are in the MD Sarah Massouh, Hannah Rosman, Senior Marketing Manager, Harriet Ross, Customer Experience Manager, Ben Goodman, Customer Services Manager are not contactable by email or phone. I do not like leaving bad reviews and this company is the first that I have done so. So be warned if you order anything, the above is the likely outcome. I understand from other reviews on trust pilot that people who ordered in December and January have still not had there sofa beds!