DO NOT PURCHASE FROM THIS COMPANY!!! I ordered a sofabed from Willow and Hall on 11th February 2021. I was told 11-12 weeks delivery. It is now 24th June, ie 19 weeks later. I have not once been contacted with delivery updates, but instead have had to repeatedly chase by email (only once have I managed to get anyone on the phone). Each time I have had to wait several days for an email response, and I have been repeatedly fobbed off with assurances that the sofabed is nearly ready, now ready for delivery, on its way to the delivery team, due to be finished next week, due to be delivered next week etc etc. The customer service is unacceptable, and I have now lost all confidence that I shall ever receive the goods I paid for (£1600) some four and a half months ago. I am now going to contact my credit card company under Section 75 of the Consumer Credit Act. Unfortunately it looks as though many other customers of theirs, also reporting problems here, will be forced to do the same. What a shame that a British company appears to have let itself down so badly.