My sofa took just over 22 weeks to come. I must say I’m relieved that it actually arrived and was what I had ordered, as my experience with the company has been appalling. I was very patient at first as I know covid and brexit has effected all sorts of companies, but the customer service at Willow & Hall is particularly poor. The phone lines aren’t working. The apologies are lacklustre and meaningless. They didn’t contact me about the delays, I contacted them, every single time. I was fobbed off each time and the completion date was moved by 2 weeks on 4 separate occasions to the point where I was worried it was a scam and I would never get my sofa or see my money again. I measured my doors and they said it would fit, but when it arrived it didn’t fit through the door and I had to take a window panel out to get it into the room. A lot of unnecessary anxiety and stress that could have been combatted with good communication. Waiting 6 months for a sofa is actually hilarious! It’s really not worth using this company in my opinion. Such a shame as the sofa seems nice. Good customer service and communication is everything. They fail monumentally at this.