We ordered two sofas back in March, and have been hit by delay after delay and still yet to receive either sofa and no idea when they will arrive. The customer service has been awful from start to finish - there’s no answers to emails, long waits on the phone to speak with someone, who lie to you with promises of updates that we never receive. After phoning again for about the fifth time we were told a couple of weeks ago that one sofa was ready but still in the manufacturer’s warehouse so we were told someone would get the sofa out of the warehouse to arrange delivery. Once again we were not contacted back so we called again and were told that nobody had actioned this request and the warehouse is now closed for summer holiday so nothing can be done for at least another 2 weeks. We asked for compensation having spent over £5000 and have been offered only £60, which is truly insulting given the problems and delays thus far. We are currently in the process of raising a complaint through the citizen’s advice bureau. Avoid this company at all costs otherwise you will make an expensive and time-consuming mistake when there are plenty of better companies out there who treat their customers in the way they deserve. I’m sure this company were once good but be aware that all of the positive reviews are ‘invited’ and are from products from several years ago, whereas all reviews about recent service are extremely negative.