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Dan Hatfield
Avoid at all costs. We ordered a sofa bed from this place on March 24th. We were adviced that delivery would be in 8-10 weeks, so worse case senario we would receive our sofa bed on the 2nd of June, no problem! Towards mid June, after hearing nothing from this company we enquiried as to the whereabouts of our item. We heard nothing! We chased and eventually at the end of that month were told that the item would arrive soon. I explained this wasn’t good enough as guests of ours had to book in to a hotel rather than stay with us as we could not accomadate them and that a form of compensation would be needed, if not we would have to cancel the order. The offered £60, the delivery cost. We reluctantly accepted as we did not want to begin the process of ordering another sofa bed and wait even longer. We continued to chase them after a period of patience. Often our emails were ignored or half hearted apologies were given. Promises of delivery dates came and went and now, 22 whole weeks after ordering the sofa bed has arrived. I’m not in the country and can’t see the item however we had been advised delivery would happen between 2 and 6pm. At 7am I recieved a call saying that delivery would be soon so I had to get an employee to rush over to take delivery. This earlier than specified delivery didn’t happen and came at 4pm. This resulted in someone having to take a whole day out of work to just wait. I’ve not looked at the item yet, as previously stated I am away however this company have delivered the absolute worse customer service I have ever experienced. From giving false information about dates of delivery to ignoring emails and calls, this company have showed incompatance on levels I have ever seen. Thanks to them we have had to cancel family visits to us, endured hours of stress and left so disappointed. You will not be treated with respect, you will not be given straight answers and they will let you down without giving you explanations. If they dispute any of this I’m happy to publish all emails, phone records etc Avoid Avoid Avoid.
3 years ago
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Willow & Hall has a 4.7 average rating from 2,695 reviews

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