I ordered my sofa bed on 13th May and am still waiting. Payment made at the time. I have followed up several times and whilst Jamie at their office has responded to my emails, the workshop has been completely silent. I have no idea if I am ever going to receive the sofa bed at all. So incredibly disappointing I have say. Website and products look wonderful but not backed up in service. Am asking for a refund. I run my own business so would say to the directors of W&H, if you bother to read these reviews, get your act together and up your game in looking after your customers.