I ordered my sofabed in June and received it in October. Customer service was helpful when it was delayed and I understood that Brexit had caused issues outwith their control. After some initial issues they were good at keeping me updated. The delivery went well and the delivery men were really helpful despite the awkward entrance and stairs to my home. The sofabed itself has a cheap feel to it which is not ideal as I paid 1,300 for it! The cushions are really hard and it reminds me of a cheap sofa from IKEA. The cushions are thin and the material has a thin cheap feel to it. The sofa bed action is however good and it is solid and sturdy. I ordered the memory foam mattress and my guests have found it very comfortable. Because it has such a cheap look to it I was tempted to return it, I won't however as it's the only one to fit in the space I have.