[Paid £ 1,590.50 Waited 5 months for my sofa bed, paid for removable arms but delivery guy rejected to remove them. My wall ended up having scratches, cracks and few dents. Sofa itself has very noticeable damage. Email them and NO response for more than 7 days, so called them today 18 Nov 2021, been told "our related team will email you"..... ] Delay after delay finally received sofa this month which I have ordered in June. No one ever contacted me about the delay, I had to email them every few weeks to find out the situation. Tired call them twice, waited 40min and 20min to answer. Delivery was horrible. Paid extra for removable arms but the delivery team rejected to remove them as on their system, my sofa arms are not removeable. Show them my order confirmation which has "Removeable arms" details but they did not want to take any responsibility. They forced move sofa to room without removing the arms. That made my new build wall damaged with paint scratches, cracks and dents. Sofa stocked in the middle of the stairs, my husband used tools to removal the arms himself. Delivery guys just watching him. Arrived in room, removed the plastic package and saw the sofa corner was extremely damaged. Once open the sofa bed, both frame edges had scratches. I paid £ 1,590.50 on 27 June 2021 for this sofa bed and your “white glove experience”. Received damaged sofa on Nov 2021 and your team rejected the service I have paid for and damaged my new build house with paint cracks and dents on the wall. Moreover, none of the delivery people used WHITE GLOVE! From the web: "WHITE GLOVE DELIVERY Every piece of furniture is delivered by a two man delivery team, who offer a white glove delivery service into a room of your choice" Sent emails and no reply from Harriet (Head of Customer Experience) for more than 7 days.