Please please please avoid, worse customers service ever. I have waisted so much time on the phone with this company, it is honestly the worse customer experience I have ever experienced. On the 27th of July I placed an order for the sofa on Willow and Hall website. On the 9th of August I was delivered HALF of the sofa in extremely bad condition. The sofa was dirty, the fabric is ripped, and the quality is not as described. I bought a new sofa, but what it was delivered does not look like a new sofa. Following the delivery, I sent an email to the seller and never got a reply. I also called them several times. I was told a collection of the half sofa will be arranged and a full refund issued. On the 19th of August a collection was meant to happen. Instead of a collection, a different delivery person delivered the second half of the sofa. Following the delivery of the second half I called the seller to ask for an explanation and they were told a collection was going to be arranged. That collection has not been arranged until today. I have chased them several times (by email and phone) and I have not had any reply. I asked them several times for a partial refund given the condition of the sofa, they never replied to me. On the 31st August I raised a dispute with my credit card company because Willow and Hall simply stop replying to my emails. On the 21st Sep my credit card company got me a partial refund. I thought that was the end of it, I was not happy, but at least I got a partial refund through my bank. On the 2nd Dec I got an email from a company called Furdeco confirming a collection of the sofa!!! I immediately contacted Willow and Hall and they did not know what is going on. Today 7th Dec they called me back to say that: I either pay back the partial refund they gave to my bank OR give them the sofa back… I am so happy to give them the sofa back as long a full refund is issue but the sofa is not leaving my home until the money is in my account. Honestly, please avoid using this company. I have wasted so many hours on the phone with them, their delivery companies and my bank. I wish I had paid a little bit more and saved myself all the headache and the terrible customer service. Please see the images of what I ordered and what I received.