The sofa bed we ordered cost over £1600 from you, and we ordered it online. It took a lot longer to be delivered than expected. The material was what we had asked for. The mechanism for the bed worked and it is reasonably comfortable. But, the sofa was very poorly made. We were appalled to find that sharp metal pins had been left all along the front edge where you sit, and caused injury, and that the sewing looked as if done by someone who did not know how to do the job at all, with gaps letting stuffing come through! Worse was to follow. The bed collapsed on one side, on the 6th visitor usage, a few months ago, and we found that it had been originally badly attached to a compressed wood product, instead of to the solid wood we had expected this sofa to have been constructed with.. We have been unable to repair it due to the materials used to construct the sofa, and my husband has put a brick underneath it temporarily, so that it can still be used until we can afford to replace the sofa. Because most of your other reviews are so positive, we cannot believe that we had our sofa made by you!!!!!