We ordered a sofa bed from you in 2017 which arrived 2 months after the agreed delivery date. The sofa bed had a crease down one side which I was assured was caused by the packing but on further examination it was obviously badly upholstered. I sent endless emails with photographs which no-one responded to and rang several times but no-one answered the phone. I gave up during covid lockdowns! Recently I received an email asking me to review your company and thought I would first give you the opportunity to rectify this situation before writing. I sent copies of my original emails together with pictures as requested and your response was as the material is out of warranty you could not help. As this problem is caused by the upholsterer rather than material I fail to see how this applies. Perhaps you could enlighten me.