Having ordered what I was lead to believe was a luxury product with white glove delivery, I was shocked to find that upon delivering, the company had left 6 severe and long scratches on my parquet flooring. Customer services have not been responsive. Only have 1 member of staff and therefore a part time customer care “team”. They have left me to get quotes for the repairs despite having the photos of the damage. When you have a busy and hectic life (I’m a career for my mother who has dementia, a brother who is ill and work for the NHS) it’s hard to use your annual leave days to wait around for tradesmen who don’t show up. I’ve had to constantly chase people and ring up lots of companies for the repairs but they are unresponsive. I have tried to convey this to Willow and Hall but to no avail. They are happy to dump the responsibilities for their actions (or blame the incident on the delivery company). Will never buy from them again. This saga has been on going since October. Shame on them.