We purchased a corner sofa unit and ottoman in May 2018. We visited the showroom before purchasing and we were very impressed by the whole process. The ordering and delivery went very smoothly and we were very happy and would recommend the company to anyone. Until our ottoman developed a fault when opening. We reported this to W&H in February 2019. We have been corresponding by email and we are getting nowhere. W&H keeping promising to get in touch with a matter of urgency and then we hear nothing. we have a whole string of emails that has come to nothing because W&H are not interested in sorting out a faulty item. We are currently seeking legal advice. We would no longer recommend this company as their customer service is appalling.