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Anonymous
I wish I read all the bad reviews earlier and I would so avoid buying from this company. All bad reviews are true 100%. I have ordered the sofa over 9 weeks ago now. I chased them after 6 weeks and they came up with the excuse of bad batch of fabric and said they have to now wait another 3 weeks. Did they not know that the fabric was bad in the 5 weeks they advertise to deliver your sofa? LIES! They then said that they will contact me w/c 3rd June which is week 9 but again no word from them and it is now 5th June. I have chased twice and no response to my emails. Absolutely shocking that they treat people this way. I have ordered many stuff from other companies who deliver on their promises and deliver earlier that they estimate. Just lost 9 weeks with no sofa. I am dreading to receive it to find out that the sofa will not be as advertised and I would need to return it. Probably another 9 weeks with unwanted sofa. Disaster. Avoid at all cost. Not worth the stress. Terrible customer service.
5 years ago
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Willow & Hall has a 4.7 average rating from 2,695 reviews

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