Absolutely appalling after care / customer service. I would not buy from them again. The delivery guys put a dent in my newly painted walls which I only noticed after they had gone (the sofa arrived as we were having breakfast and I was trying to get small children to nursery and school). I called Willow and Hall within hours of it being delivered to tell them about the damage and they gave me an email address to send pictures to (which I did straight away). I then had to chase them 4 times over 3 weeks to get an answer and finally I got a curt message that as I had signed for the sofa there’s nothing I can do. The wall was decorated the day before so the damage really stands out and looks newly done but I am being made to feel like a liar. Awful customer service.