The sofa was great and very good quality. Delivery was friendly and well-organised. However, after-sales service was the problem: shortly (by which I mean 3 or 4 hours) after the delivery guys had left we noticed a hole in the fabric on the arm and got in touch with WH. I would have expected an immediate offer to do something positive about it like taking the sofa back and re-covering the arm but instead we got prevarication over the fact that we had signed the acceptance form at delivery time, with the implication that we might have somehow caused the damage ourselves post-delivery. Eventually they agreed to send someone out to assess and potentially fix the damage but we knew it would not be fixable in situ and there was a 10-day lead time on the visit. At that point we asked to send the sofa back for a full refund and to WH?s credit they agreed and acted promptly with no further delay. So eventually they put things right but it?s a shame they weren?t more responsive earlier - if they had been we would have kept the sofa.