Overall I would say the service was very good. It was a straight-forward ordering process and the sofa was ready on time. My only minor complaint was that I wasn't notified when the sofa had been completed and then when I rang on the four week mark after I'd ordered the sofa they seemed to think I already knew when it was going to be delivered, as did the delivery company who said something like, "Yep! So we're still good to delivery on Tuesday!" even though no one had ever contacted me to tell me that was the planned date. It makes me a little concerned that if I hadn't rung the delivery guys would have turned up to a flat with no one home! I think just in future it would be really helpful for Willow and Hall to contact the customer when the sofa is finished being made and then refer us to the delivery service? Maybe that's usual practice and I fell through the net this time? But overall it was timely and friendly and that's a small complaint.