From start to finish I cannot fault the service we received from Willow and Hall. Although we live in Hampshire we visited the showroom to look at the products. We were talked through all the products and materials by a very knowledgeable gentleman. We ended up selecting a completely different corner sofa and ottoman to the ones we had gone to look at. We did not order there and then but waited a few weeks until there was a sale. We ordered online which was very easy, the website was very user friendly. There was a follow up phone call from W&H to check the order. The next thing was a phone call to arrange delivery. The delivery was very flexible, we had to wait a few weeks to get a suitable date but there was no rush at our end. The delivery men were brilliant. Very pleasant and polite. They assembled the sofa in the room and removed all of the packaging. We have had the sofa and ottoman for about a month now and we are really pleased with it. We would recommend Willow and Hall to anyone - Fantastic products and service!