Ordering the sofa bed was easy and straightforward. I found the website easy to follow. Sample fabric delivered quickly. Delivery was efficient and sofa bed was put together by delivery men with no problem. I love the colour, Matt velvet truffle. My sofa bed is in my spare room which I also use as a snug to watch television in the evenings. So the sofa bed is used both as a bed occasionally and a sofa almost daily. Initially I thought I had made a mistake in ordering the cushions, they felt hard to sit on with no give whatsoever. There were two softer options, but I did not want to be constantly plumping up cushions. The cushions I bought were supposed to soften up after some use. I am hoping they do. I bought the medium sofa bed and at 5'5" I can just lie out comfortably when watching tv. It seems to me that as a bed it would be perhaps a little small for two adults, but I usually have only one visitor at a time. The bed mechanism is great. Very easy to pull out to use as a bed. I bought a memory foam mattress, but haven't tested it yet ...... The concept of having a sofa bed in the spare room so it can be used as an extra sitting room is wonderful. This sofa bed looks attractive ...... I am thinking of pairing it with a footstool in matching fabric .. Perhaps with storage so I can keep the duvet in it for the sofa bed.