I was superbly impressed by the service at willow and hall. I was well informed by the team members ringing me about delivery. Staff were very knowledgeable and helpful in explaining the process, and thorough! The delivery men were polite and friendly. They built my sofa quickly and efficiently. Removing all the packaging and just giving us a quick explanation on how to put the 4 seater chaise together and apart. I am impressed with the quality, colour, comfort and style of the sofa. My fianc?e and I bought the sofa blind, as it were. We hadn't seen the sofa in person, however the detailed explanation on the website was more than enough to help us decide. Plus, the fabric sample was a great added touch, although we bought the sofa without requesting a sample. Willow and hall still sent us a fabric sample to make sure it was what we wanted. It was exactly as described and pictured on the website. Our sofa is a quality product and it has beaten all of the hundreds of sofas we have seen on the high street. I would highly recommend willow and hall!