Good product - poor after sales service. I ordered 2 sofas (over £3000) so expected to be kept informed of progress especially as I was going on holiday. I received a confirmation email but then my order disappeared into a black hole. I signed up to an account because I was told I could track my order but in fact my order never appeared on the account - just a message saying 'you have placed no orders' - so no help there. After a few weeks I tried to send an email asking for progress but the 'I'm not a robot' icon wouldn't work and then the web site went off line! I then called and was told I would receive information by a certain date - nothing! I then called a few days after this and was told the order was complete and I would receive a call from the delivery firm within 24 hours. Again nothing! So I called again and finally the delivery company got in touch and were very efficient. Willow and Hall need a better system for keeping their customers informed of progress with large orders.