Poor Customer Service and follow-up on issues. Unfortunately, 2 feet from the 5 seater sofa bed were accidentally not provided. Delivery team was excellent and simply a genuine mistake. On the same day of delivery, I provided pictures of the error and it took 2 weeks for someone to send me an email stating that it was being looked into; another 2 weeks and then I had to prompt a request for communication; 5 weeks after delivery, I still have no resolution and no idea when the missing feet of the sofa will be delivered and assembled. Sadly, customer service on such a high value item is very below expectation.