I've ordered from them before and while they are slow getting it to you, I've been satisfied. Put today they send me a message with computer generated answers to a lame WISH ASSISTANT chat that I never saw until it was over and done with, saying that I requested WISH CASH for orders that THEY failed to send me. Then the message said they couldn't refund my money because "the refund window for this item CLOSED on June 20, 2020" It's APRIL 24th, 2020! The message: Notice the dates! (Assistant Wish) >>> Hi Donald, I'm Wish's support assistant! >>> Thanks for reaching out. >>> Here's the latest tracking info I have: >>> Arriving+by+Nov+22,+2019 >>> Have you received this item? >>> We're sorry about that. Unfortunately, the refund window for this item closed on Jun 4, 2020. >>> What would you like to do? >>> Although your request is beyond our refund policy, for this time, we're happy to make an exception and offer you Wish Store Credit (Wish Cash) equal to the purchase amount. It will be instantly available to use towards any purchase on Wish. Please view our policy to ensure you get your refund in the future. >>> View Return and Refund Policy >>> Would you like to get the refund in Wish Cash? (Donald) >>> Yes (Assistant Wish) >>> We've issued you a refund. PATHETIC!!