This airline is an absolute fraud! We had booked a flight with them last summer, only to have our flights cancelled last minute. We were already travelling in another country and were in Venice in summer - not a cheap place to be stranded. We called their Customer Support and were told that we'd be put on the next available flight IN 4 DAYS. We were told that ALL expenses would be paid (as they have to by law) - we clarified several times on this phone call if there was a limit and she said no, as long as not 5* accommodation. Fair enough, so we paid everything out of pocket for 4 days and send the receipts to Wizz Air afterwards. This company has been refusing to pay up and only reimbursed us about 20% of our costs - they deem 336 EUR for 2 people for 4,5 extra days in Venice reasonable. That is 42 EUR per person, per day. In Venice. In summer. For accommodation, food and transportation. We have reached out multiple times requesting to be paid the remaining expenses we incurred due to their flight cancellation AND HAVE RECEIVED NO RESPONSE WHATSOEVER. They say to go through the ODR, which we did - they had 3 months to respond and never did. Please listen to the original call that was made with your customer support and pay up as you had said you would. So yeah, if you would like to fly with an airline that will leave you stranded on vacation for four days, not reimburse you and then ignore you, definitely go with Wizz Air. If you wish to get in touch with me to sort this out, my booking number was MHRV9A.