I bought milk that was on promotion yesterday online,and when I am meant to collect it today,I am told my order was canceled by the store and reason is my card didn't process,which is lies. I called customer service & I received the most appalling service from your consultants and with a store that has a good reputation like this,I was really shocked,not only was she rude but she also hung the phone on me! I was explaining to her,how is it that my order was processed smoothly yesterday & today I am told it's canceled, it's either Woolworths is playing games with its customers or the staff at the store are taking marked down items for themselves. I then told her I don't want a refund, I want the same product I ordered,at the price I ordered in when stock is available, as per consumer policies. That's when she started shouting at me and hung up. Kindly investigate the call & revert back.