What a terrible experience at Woolworths, I have never received such bad service after having my account for almost 10 years. I went to Canalwalk on the 23rd January to update my personal details as I have not received any statements for more then 2 years, firstly my details was incorrect from the beginning and I am unable to access the woolworths app. I was assisted my Osman at the Service counter(Canalwalk Branch) and was advised I need to contact the Head office contact Centre to update my personal detail how unnecessary. The call Centre then advised to complete a application form and Osman at Canalwalk must send it to the Head office, to date my details has not been updated. I then went it Vangate Mall today, Osman has not send my documents to the head office for the update. I was promised I will receive a call today but still nothing. What is happening with the Service at Woolworths . The quality of the garments is so terrible I had to exchange 2 garments due to manufacturing problems. I could not exchange my one pair of shoes because woolworths does not have it on the system any longer. The shoes is still new and still had all the tags on. They refused to exchange the sandals and I was told I need to sell it to someone because it was to small. How pathetic is that. Woolworths you need to work on your customer service as you will start loosing customers. Can you please contact your customers back as promised. Values is very important, please deliver on your promise.