I visited Queenswood store today to procure items for a Woolworths recipe, no Macadamia nut flour or fresh custard. The manager was called, this lady was not in Woolworths uniform and no name tag. I proceeded to tell her why i am so disappointed in that particular branch and started to show her all the communication between myself and Woolworths on Messenger. She said it wasn't her problem as she was not working their then. I started to ask her how she could help me, did they have a delivery service. She did not even offer to call another store, She laughed in my face and when i asked what her name was, She walked away into the store room, i followed her and asked again what is Your name only to be ignored again. I told her that i am going to take a photo of her in order to report her, she grabbed my phone out of my hand viciously and refused to give it back. Anoher storeman came out and told me to leave, i demanded my phone again and her name, she said something to him in african. It became a screaming match in the storeroom and profanities were exchanged. I demand a written apology from this lady and Woolworths, this is absolutely unacceptable. Terrible Branch.