6 Aug: Placed Woolies Dash order (day of taxi strikes). I called them when delivery did not turn up - was told that it would be delivered the following day. 7 Aug: They called to say that they could not do elected time-slot and only deliver within the hour and asked if that was in order - I agreed - said that they would confirm shortly - no call and no delivery. Instead I was sent an e-mail to inform me that funds would be released back into my account. 18 Aug: Received a mail in which they informed me that they were having difficulty to reimburse me and asked for confirmation of banking details, ID etc. I sent all the same day 20 Aug (Sunday): Received a call asking for same docs (yes - again) 21 Aug : Sent docs requested and was mailed back with acknowledgement of receipt and that it had been processed and that it would take 7-10 days to finalise 2 or 3 Sep: I was called to ask if I had received the refund - no - assured that it would be escalated 8 Sep: Informed them that I had still not been refunded 12 Sep: reply to 8 Sep mail asking "Our finance department is requesting a recent bank confirmation letter not older than 3 months and an email stating that the profile holder and the documentation received are the same person." - replied to their mail asking if I could not rather be credited 13 Sep: Received a mail in which they claimed to have called, but not reach me (second time this has happened) - no missed calls. Called them immediately - I was assured that I would be sent a voucher via e-mail (could take up to 5 days). 18 Sep: Called to let them know that I had not received voucher - apologies given - promised that it would be escalated 20 Sep: Called again to let them know that I had not received voucher - apologies given - promised that it would be escalated. Insisted on speaking to supervisor - not available, but would call me back within 15 min max. It is now 105 min later - I have had it..! I have spent more time on this "project" than is worth it. I am done calling, mailing and waiting. This is not what I expect from WW. Every other aspect of your business shines, but this has left me very, VERY disappointed. All I want is my money back - so that I can spend it at again (at WW) - go figure