I ordered 3 items online but only received 2, but still got charged for 3 of them. When I called they said that they only charged me for 1 item and they would be collecting the other extra item because I did not pay for 3 but only 1 even though I can see on my invoice and bank statement that I was charged for 3 items. The lady straight up told me what makes me so proud and then called back 1 minute later saying that she was wrong but this lady had a lot of attitude. They don't want to deliver the other item or give me a refund because this item gets charged per kg and they don't know which one they didn't give me. She said they would only give me my money back if I could confirm which ones they did deliver otherwise I wouldn't get anything. I can't check the prices or the kg because I have already used it and thrown the packaging away. So now this is all my fault because I guess the customer is always wrong. Thank you for stealing my money.