Used the online service for the first time yesterday. Was told by someone in a Woolworths store that I could ask for it to be delivered to my closest store. Got an email stating that I had given an incomplete address for delivery. When I contacted your helpline I was told by a condescending and unhelpful agent that Woolworths will only take a delivery if I make arrangements with someone there, or I could cancel the order. I was left angry and disappointed at the lack of customer services. It's the first time I have ever been told by an online service to make arrangements with a store. Please educate your staff on your procedures and train your customer service employees to be more profitable and helpful. It's put me off using the service and the Woolworths brand. I only did not expect this from Woolworths.